Apple Offers Free Replacements for Faulty iPhone Duo Folding Screens

Apple has confirmed it is offering direct replacements for iPhone Duo owners experiencing display defects, following widespread reports of cracking along the central crease shortly after its global release. The flagship handset, which starts at £1,999 in the UK and rises up to £3,199 for top-tier configurations, is Apple’s first foray into the foldable smartphone market under newly appointed chief executive John Ternus. Customers who experience display failures, vertical lines across the panel, or mechanical noise around the central hinge have been instructed to contact AppleCare or visit an official retail store for an immediate handset swap.

Early Faults and Hinge Fragility

The iPhone Duo features a 7.6-inch inner display connected by a central hinge that folds flat into a standard smartphone profile. Within days of going on sale, early adopters in multiple regions reported severe display glitches, including white lines cutting across the panel, audible crunching sounds upon opening, and spontaneous fractures along the folding crease within hours of unboxing.

• Starting UK Price: £1,999, rising to £3,199 for high-tier storage variants.
• Screen Specifications: 7.6-inch inner foldable display.
• Confirmed Symptoms: Vertical white lines, hinge resistance, crunching sounds, and visible hairline fractures along the crease.
• Official Remedy: On-the-spot hardware replacement via AppleCare and Apple retail stores.

Apple acknowledged the fault, stating that the issue affects a small number of units and advising all impacted customers to request an exchange. The situation mirrors early complications faced by competitor folding devices, requiring shoppers who pay a significant premium to remain vigilant regarding first-generation hardware vulnerabilities.

What Consumers Should Do Next

If you are an early purchaser of the iPhone Duo, closely inspect your inner screen under good lighting each time you fold and unfold the device. Anyone noticing hinge friction or display distortions should contact AppleCare immediately to initiate an exchange under warranty. Because the device has largely sold out ahead of subsequent global rollouts on 30 October, replacement inventory at retail branches may prove tighter than standard iPhone stock.

For those considering purchasing a flagship handset or mobile upgrade, you can compare network agreements and hardware investments via our mobile contracts and tech hub before committing four-figure sums to cutting-edge designs.